Frequently Asked Questions
Membership
Who can join the Equal Experts Association?
During our beta phase, membership is by invitation only. Join the Slack channel #ee-association-beta to get your invite. You must belong to the Equal Experts Network, be an associate, or be a former employee and are based in the UK.
If you are an associate, it doesn’t matter if you have yet to find your first engagement, are actively engaged at Equal Experts, or last worked with us five years ago. If you’re part of the network.
What is the membership commitment?
There is no minimum commitment. You can cancel your membership at any time. No further payments will be taken, and your membership and cover will continue until the end of the period you have already paid for.
What is a Company Limited by Guarantee?
The Equal Experts Association is a Company Limited by Guarantee — a structure typically used by not-for-profit organisations. Rather than being owned by shareholders, it’s owned by its members, so as a member, you have a stake in it rather than shares in it. There are no shareholders or dividends; any surplus is reinvested in member benefits.
What is the £1 guarantee?
As a member of a Company Limited by Guarantee, your liability is limited to £1. This means if the Association is ever wound up while you are a member, or within one year after you cease to be a member, the maximum you could be asked to contribute is £1.
Payments & Billing
When will I be charged?
Your first membership payment is processed when you complete registration. After that, you’ll be charged on the same day each month.
What happens if my payment fails?
If a payment fails, we’ll automatically retry it over the following 7 days. You’ll continue to have full access during this time. If all retries are unsuccessful, your membership will be suspended until you update your payment method. Your insurance cover will continue until the end of the period you have already paid for, after which it will lapse.
How do I update my payment method?
Go to Wallet > Actions > Update card details. You can change your card details at any time.
Can I get a refund?
Benefits
How do I access my benefits?
Once you’ve signed up to a package, you’ll be able to view all your benefits and see redemption details for each one. Health, wellbeing and lifestyle benefits are provided by third parties — once registered, you’ll be able to link through to their app. For some services, you’ll need to register directly with the third party to activate access.
Can my family use the benefits?
Some benefits like the Virtual GP and retail discounts can be used by immediate family members. Check individual benefit details for family eligibility.
What if a benefit isn't working?
Contact us in the #ask-the-association Slack channel and we’ll help resolve any issues.
When will my insurance be activated?
Your insurance becomes active once Qdos confirms your cover, and you’ll receive a confirmation email from them directly. This usually happens the same day you join or upgrade your plan.
Account & Cancellation
How do I cancel my membership?
Go to Wallet > Actions > Cancel Subscription. Cancellation takes effect at the end of your current billing period – you’ll keep access until then.
Can I rejoin after cancelling?
Yes, if your email is still on the approved list, you can register again. Your previous membership history will be linked to your new account.
How do I update my personal details?
Go to Profile to update your name and company details. Email and passwords are managed via the Equal Experts single sign-on.
Support
How do I get help?
The quickest way to get help is through our Slack channel #ask-the-association, available Monday-Friday, 9am-5pm GMT. You can also email members@equalexperts.network
Is there a phone number I can call?
No phone support, Slack is where it’s at #ask-the-association
Need Help?
#ask-the-association
for fastest replies, log into Slack
If you have to, you can also email us at members@equalexperts.network